Crossing the chasm – A high-tech marketing guide for every entrepreneur and marketer

I have constantly heard and read online that every entrepreneur should read ‘Crossing the Chasm’ by Geoffrey Moore. I finally got a chance to read it a few weeks back. I think it’s a must-read book, not only for every entrepreneur, but also for every high-tech marketer.

I have attempted to summarize a few points from the book for those who haven’t had a chance to read the book. I will still advise to read the book, as the book has a lot of good examples that relate to today’s world.

To start with, ‘Crossing the chasm’ talks about strategies and frameworks that a high-tech marketer can adopt to make her company’s technology get adopted in the mainstream market. I will explain shortly what mainstream market means.

According to Geoffrey Moore, any new technology goes through a technology adoption curve. It breaks the users into five major categories along this technology adoption curve. I won’t get into too much detail into these categories, as it is pretty obvious from their names. The goal of any marketer is to understand the motivations and concerns of each type of user and develop marketing plan to cater specifically to that user type. The five major categories of users are –

  1. Innovators (Technology enthusiasts) – Users who love innovative technology and can do anything to get their hands on it. E.g. users who are ready to pay $1,500 for Google Glass. They represent approximately 3.5% of the market.
  2. Early adopters (Visionaries) – Innovators are visionaries and represent customers who want to use the new technology to get a competitive advantage and ready to piece the solution together to make the new technology work. They represent approximately 12.5% of the market
  3. Early majority (Pragmatist) – The early majority customers have a pragmatist approach to adopting the technology. They will adopt a new technology if there is enough support in the market for the technology. They are risk averse and usually buy from the market leaders who have a whole product to offer. They represent 34% of the market.
  4. Late majority (Conservative) – The late majority are generally afraid of new technology. They usually don’t like to change, and will only change when most of the market has already adopted the technology and the product has become a commodity. They represent approximately 34% of the market.
  5. Laggards (Skeptics) – The laggards don’t participate in the technology market, except act as a hindrance to block the adoption. For the skeptics, a marketer needs to think about solutions that won’t give the skeptics a chance to block the adoption of their technology. They represent approximately 16% of the market.

crossing the chasm - adoption curve

As you can see, between each user category lays a chasm that any company with a new technology needs to cross. The early majority and late majority make up the mainstream market (78% of the market) that I was talking about earlier and the biggest chasm lies between early adopters and this mainstream market. A lot of companies fall through this chasm and never surface again as they don’t understand the differences between these two markets. The strategies that worked brilliantly for the early market would never work for the mainstream market. Companies that fail to understand this are the ones that get lost in the chasm. As mentioned earlier, the book ‘Crossing the chasm’ mentions strategies to cross this chasm.

The author, Geoffrey Moore uses the analogy of England invading France to explain crossing the chasm.

crossing the chasm - invasion

Imagine you are in England (market with early adopters), and want to capture Paris (mainstream market), but there is a big chasm represented by English Channel. It will be foolish to attack Paris directly. A better strategy will be to identify a point where you can start the attack (Normandy). This represents beachhead segment in the mainstream market.

The following are the four steps that Geoffrey lists to cross the chasm.

  1. Target the point of attack – In this step you will identify the beachhead segments in the mainstream market (Normandy) that you can target to get your foot in the door.
  2. Assemble the Invasion Force – At this stage, you will identify what you need in terms of product to fulfill the promises that you made to the beachhead segment. This might come in terms of partnering with other companies or building it yourself to come up with a whole product.
  3. Define the Battle – Here you identify your competition, and take market-centric approach (as against product-centric approach) to market development and position your product for success.
  4. Launch the invasion – At this point, you will identify the distribution channels that will help you reach the mainstream market and decide on pricing based on the value you provide to this market.

In the next post, I will talk about the process that will help with the first step mentioned above – targeting the point of attack. I will share the frameworks I built based on the book that you can use to identify the beachhead segments. I will highly recommend this book to every entrepreneur and high-tech marketer.


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